Two Factors That Determine Your Customers’ Experience

I recently attended a Crain’s Chicago Business Small Business Breakfast. The panel consisted of 4 CEOs of dynamic companies – the Boka Restaurant Group, Athletico, Career Builder and Hickory Farms. There was wide-ranging conversation about their work history, what inspired them, and how their companies have grown. During one part of the panel conversation, there…

happy businessman boxing

LEADERSHIP LESSONS FROM FAILURE: THE PERIL OF WEARING BLINDERS TO THE BITTER END

We’ve all seen the headlines touting the companies that have found an untapped niche in the market and have taken off like rockets.  Their outlook was extraordinarily promising in terms of a captivating vision – so many of them the darlings of Wall Street. On paper, everything with these companies seemed almost perfect; leaders with…